Thursday, June 16, 2011

American Airlines: Quality! ;)

I travel a fair bit now, all in the name of work, which puts my in airports and airplanes a LOT more often than I used to be. As such, I've begun developing my own personal tastes when it comes to my travel comforts and which airlines I feel offer better services and flights.

Near the bottom of my list is one of the airlines I find myself on fairly regularly: American Airlines.  They don't offer any frills, and I suppose their price reflects that.  However on my most recent cross-Atlantic flight I was greeted with an even less enjoyable visual reminder of the discount nature of the airline:


American Airlines: Quality & Safety



Right from the moment we got on the plane we were greeted with the sight of a broken hatch, complete with emergency oxygen masks dangling down. You know, like the ones in the incessant (and vaguely insulting) safety speeches, the ones you should don first before helping others should the cabin lose pressure.

Everyone gets on the plane, finds their seats, stows their baggage and gets settled in. The flight attendants do their best impersonation of clinically blind people and completely ignore the presence of the somewhat disturbing masks dangling out for all to see.

After about an hour into the flight, a couple flight attendants finally decide that "Hmmm, maybe we should try to put these masks out of sight, as it looks bad on us, our competance and our companies ability to maintain the vehicle everyone is currently being suspended 30,000 feet in the air within", and proceed to tape it up, using an gross amount of tape in the least effective method possible:




American Airlines: Quality & Safety


Their efforts are wasted, as the hatch (with the assistance of turbulence and gravity) pops open a few hours before landing. Content not to care, they never bother to attempt repair it again. Rather, they leave it to hang, with tape in tow, and occasionally joke with each other about it when they pass each other in it's proximity.

One can only hope that their engine and fuselage mechanics are more diligent.

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